Current Client- Service Request
Accepting YOUR ESTIMATE:
In order to confirm an installation date with Santa’s Helpers Inc. (SHI) for/in the current season, a $200 down payment (going toward your balance) is required every season, along with an accepted/signed Terms of Service Agreement. Once the Agreement is initially signed, this full Agreement will remain in effect for subsequent years as long as the client continues service year to year or until SHI deems a new Agreement is warranted.
Understanding YOUR ESTIMATE:
Estimated costs will include installation, service, removal of material and storage of your product (unless otherwise noted, we store only product purchased through SHI).
If your estimate contains warranty verbiage, one ‘season’ constitutes approximately 3 months of use (i.e. winter season is November, December and January).
Estimates contain both material and labor costs combined. After the first year, the material is owned by the client (unless otherwise noted). Additionally, material is tested prior to yearly renewal and replacement costs (when necessary) are added into the line item on the subsequent estimates in following years. There maybe an approximate 10% cost increase for any replacement lights, bulbs, growth of your trees/shrubs resulting in additional product needed, roofline clips (needed seasonally), or severed cords due to the weather conditions and/or animal vandalism.
After you Sign & Agree to your Estimate:
Installation – We will communicate with you via Text and Email to coordinate your installation date range. Clients do not have to be home the day of installation. Please be sure we have your updated cell phone number.
Timers / Starting your Light Display – If your installation takes place before the Thanksgiving Holiday, we ask the clients’ to please plug in the extension cord into the timer when your ready to turn them on to start the lighting season. Your timers will already be set to go on at 4pm and off at Midnight (unless other wise communicated to us via email at email@example.com).
Service – Contact us via Text at (708) 502-8290 if your display requires any service. After the Thanksgiving Holiday (or for Halloween customers) our service commitment is 24-48 hours from when you report the issue to us.
Removal / Storage – After your done enjoying your holiday, feel free to turn off your light display for the season by simply unplugging the cord from the timer. Then, after the winter thaw and when weather conditions are safe for our colleagues and your property, we will remove and store your product in our temperature-controlled facility. While we make every attempt to contact clients via email / mail regarding light removal and the winter thaw, please email or text us anytime with any questions or when you need estimates as to safe removal beginning. Then next year/season it’s a simple response/agreement from you on your new emailed estimate along with your $200 down payment and we will install your display again.
Terms of PAYMENT:
Full payment is due upon services rendered. Customer agrees to pay the full amount of said monies agreed upon. If non-payment results within ten (10) business days from the date that the service is completed, Santa’s Helpers Inc. can bring legal action against customer to collect for unpaid services. The customer shall pay for all court costs and reasonable attorney fees incurred by Santa’s Helpers, Inc. For residential accounts, a $25 Late Charge will be added to bill after first 30 days of non-payment and for every 30 days thereafter of non-payment until legal action is sought or bill is paid with additional charges.
I hereby agree to allow Santa’s Helpers Inc. to perform services at the above address. I agree that should any damages or injuries occur due to negligence of either party, said parties shall not and will not take legal recourse, sue, and or file a claim with the parties in question.
Warranty of Product:
Lights purchased through Santa’s Helpers Inc. are guaranteed for the current season unless the specified product warranty dictates differently. Currently, LED Lights and Timers both carry a 3-season warranty. We will fix, exchange, or replace the lights should anything malfunction in the season. Any service calls on the lights not purchased through Santa’s Helpers Inc. will require a service fee per visit based on current season rates. Santa’s Helpers Inc. will exercise due care to maintain and ensure your seasonal lights are in working condition, barring temperature extremes, or severe weather due to acts of God.
Santa’s Helpers Inc. is insured with business and Workman’s Compensation Insurance. Certificates of Insurance can be provided upon emailed request to firstname.lastname@example.org.